FAQ
1. WHAT IS RAW HAIR?
"Raw hair" typically refers to hair that has not undergone any chemical or mechanical processing. This means that it has not been permed, dyed, bleached, or chemically treated in any way. Raw hair is in its natural state, just as it grows from the donor's scalp.
2. HOW LONG DOES RAW HAIR LAST?
Raw hair can last for years if properly maintained. Proper care involves gentle washing, conditioning, and avoiding excessive heat styling or harsh chemicals. It's essential to treat raw hair extensions care to maximize their lifespan. With appropriate care, raw hair can last for a few years.
3. IS RAW HAIR WORTH THE INVESTMENT?
Investing in raw hair bundles can be a cost-effective and sustainable approach for individuals who frequently use hair bundles. Quality hair, especially 100% natural, unprocessed hair, tends to look more natural and can withstand styling and maintenance for a longer period compared to virgin hair.
4. HOW LONG IS SHIPPING?
Hair on hand will be shipped within 2-3 business days after ordering and will be shipped using priority mail with a standard delivery time of up to 3 business days.
Hair that’s not on hand will have a processing time of 7-9 business days. Once processing is complete, hair will be shipped out as soon as possible using priority mail with a standard delivery time of up to 3 business days.
5. RETURN & EXCHANGE POLICY
All sales are final ! Please make sure to always double check everything including your email, address, name, etc. Also, please ensure that you're selecting the right lengths when you place your order.
*EXOTIC SILK WILL NOT BE RESPONSIBLE FOR ANYTHING AFTER WE SHIP YOUR HAIR, IF YOU HAVE ANY PROBLEMS OR CONCERNS PLEASE CONTACT USPS*
*A SIGNATURE WILL BE REQUIRED WHEN YOU RECEIVE YOUR PACKAGE DUE TO CHARGEBACKS AND DISPUTES.
* ANY HIGH RISK ORDERS WILL BE CANCELED AND REFUNDED *